Job Description

Usher PositionAre you one of those people who people gravitate to? Are you the life of the party? Does your smile light up a room? Then we want you to be an integral part of our award-winning Front of House team!The Auditorium is one of the most impressive and historic venues in the City of Chicago--a crown jewel in the firmament. Our commitment is to give each guest, no matter what concert, show, dance, or film they've come to see, an exemplary and welcoming experience and it all starts with you.Position Summary:The Usher position is responsible for delivering the highest caliber of guest services during all events and functions within the Theatre. For the Auditorium, USH is a verb.Major Areas of Responsibilities:Welcome guest to the Theatre in the most helpful manner possibleScan guests tickets, ensuring ticket is valid for performance and give accurate directionsGreet and escort guests to their assigned seats in an efficient and friendly mannerCheck work area for cleanliness and be sure all pathways are clear of obstacles or trashPro-actively attend to guests' needs: questions, directions, information regarding the performance, and Theatre policiesResponsible for a safe and efficient ingress and egressRespond to emergencies or guest related issues/concerns in a timely mannerAssemble and distribute programs to guestsCollect and return lost and found items to guestsMission:The Auditorium Theatre, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre.Commitment:The Auditorium Theatre thrives on the shared humanity that the performing arts provides. We are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.RequirementsExperience:0 – 4 yearsKnowledge/Skills/Abilities:Relevant knowledge, skills, and abilities are the most important qualifications of this position.Excellent verbal skillsStrong spirit of optimism and collaborationKnowledge and experience ushering within a large Theatre environmentMust be receptive to working outside in inclement weather and extreme temperaturesFlexible availability, including evening, weekend and Holiday hoursWork successfully in a fast paced and loud environmentAble to lift and carry 40 lbsRequired to stand for long periods of time and walk up and down stepsComfortable with heightsActive commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)The Auditorium Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, (dis)ability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. BIPOC candidates are strongly encouraged to apply.

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